FREQUENTLY ASKED QUESTIONS
Feel free to contact us if you have outstanding questions!
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept cash and check.
WHEN ARE YOU OPEN FOR BUSINESS?
We open in mid-November and typically close in early December. Due to high customer demand over the past few years, we have been selling out sooner and sooner. Please check our social media pages or contact us for details.
WHAT ARE YOUR HOURS OF OPERATION?
Typically, we are open on from 9:00 am to 7:00 pm. Hours may change depending on inclement weather, so please call ahead if you are uncertain. We open November 18 for the 2023 season.
HOW ARE YOUR TREES KEPT?
We keep our trees in special stands designed with buckets so that they are kept in water. All trees also have a pre-drilled hole in the base for easy of setting in your stand.
WHAT HAPPENS AFTER I BUY A TREE?
We'll ask if you'd like any branches taken off the bottom of the tree, give you the option of netting it, and secure it to your vehicle - all free of charge. We also offer a delivery and setup service, subject to availability. We also always fresh cut a small portion of less than an inch from the base of the tree to make sure it drinks water when it is setup in your home. Ideally, the tree is placed in water at your home as soon as possible after receiving the fresh cut since sap will reform over the fresh cut the longer the tree is left out of water.
WHAT CAN I DO TO KEEP MY TREE FRESH?
Science says just plain water is the best. We recommend hot water the first time to loosen the tree sap that may have partially hardened since the fresh cut, which only lasts for about 2 hours before it seals back over. That’s why it’s important to get your tree into water ASAP ("SAP" - no pun intended) after leaving the tree lot.
The other important part about watering the tree is to not let the water level fall below the bottom of the tree. In some tree stands the tree sits up and inch or two and if the water level falls below the bottom of the tree it will stop drinking. We therefore recommend keeping a close eye on the water level the first several days when the tree drinks the most in the dry humidity of your house. Additionally, we recommend the tree not be put in direct sunlight of a window (or closing a curtain or shade during daylight hours.)
HOW CAN I MINIMIZE RISK OF FIRE WHILE DISPLAYING MY TREE?
Holiday decorating poses potential fire hazards, so it is important to understand steps you can take to minimize risk. The FEMA website (linked here) has a good reference for maintaining safety during the holiday season.